Overview and Corporate Social Responsibility
As a responsible company we feel we are obligated to act in a manner which enhances our relationships with our customers, suppliers and employees. We are currently developing a realistic and workable Corporate Social Responsibility Policy covering our position and ambitions with regard to our stakeholders. This policy will include our continuing commitment to our employees (we are already a certified Investor In People) and cover environmental issues – so important in the travel industry.
Matrix Travel Management are not just another business travel agent. We are not a multi-national mega-agency. We are business travel professionals who deliver what we promise. With our Sales Office in London and our two Operations Centres in Northampton and Aylesbury we offer the highest levels of personal service to a wide range of customers across the UK including some blue-chip organisations.
Matrix Travel Management are members of the Advantage Travel Group’s Focus Partnership and the TMPL (Travel Management Partnership Limited). The Advantage Focus Partnership has over 90 dedicated business members in the UK with a buying power in excess of £500m. This buying power ensures your company gets real value for money.
However buying power is useless without good people. Our well trained, experienced staff can find creative options for cost-effective travel. We invest heavily in training and systems to keep us at the forefront of travel management. In an industry where everything can change in a heartbeat, only knowledgeable, competent staff can adapt quickly enough. You can expect dedicated, personalised support from an experienced account management team.
If you have thought your business travel agent might have found a lower fare, or felt their level of expertise or their customer service could be better, then it’s probably time to consider changing agents. Changing agents is easy, could save you money and result in the service levels you not only expect but deserve.
Service Delivery and Guarantees
Because Customer Service is so important to us we are one of the few agencies in the UK to have a dedicated Customer Service person working to ensure we deliver on our service promises. We don’t just say that we deliver what we promise we also GUARANTEE our service levels. We have not one but two guarantees designed to show that not all business travel agents are paying lip service to service!
1. If during your first 28 days of working with us you decide, for any reason, that you do not wish to continue using our services then we will REFUND all the fees you have paid.
2. We promise to refund the fee on any given booking if you are at all dissatisfied with the level of service provided. We do not expect you to pay for a less than perfect service.
We believe that these are the best guarantees available in the travel industry and reflect our dedication to customer service. All you need to do is give us a try to find out why we are prepared to guarantee our service.
Some companies never even see their travel management company again after their first visit. Not with us! New customers are offered the Matrix Welcome Programme before their first ticket. We offer every customer our customised Matrix Customer Care Programme. This means we offer regular evaluation and performance assessment to maintain mutual goals. Our dedicated Customer Service Director can visit you as little or as often as you wish. We listen to your concerns and resolve any problems quickly and effectively. Communication, collaboration and commitment are the cornerstones of a strong travel management partnership.