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Matrix Travel is the complete solution for your group travel package needs. We can arrange every part of your trip so you can relax.
Whether you are looking for travel options within the UK or a looking for broader global options, we have the skills and experience to provide you a bespoke package to suit you.
Watch our video below on why you should choose Matrix Travel for your next group trip and how we can meet your travelling requirements.
Our Global traveller assistance service is available 24 hours a day, 365 days of the year. This is so we can offer peace of mind for everything from a last minute change of plans or an emergency, we are here to help, wherever you are in the world.
These promises are commitments to you and we deliver on them every day. Included in these is our promise not to keep customers waiting – every phone, fax or e-mail enquiry is returned within the hour.
Telephone calls are answered within five rings. And you will never be put on hold for longer than 60 seconds.
Our airline reservations and tickets are 100% error-free, subject to our automatic 35 point Quality Assurance Check and reconfirmed with our customers by phone, fax or e-mail prior to documentation.
We’re committed to providing the best possible fares and value without compromising service or quality. Should there ever be any problem, we will resolve any complaint about our own service within 48 hours and any complaint about a supplier within 15 business days.
In short, we offer the service you expect and deserve. As a final note we do NOT operate a call centre and we do NOT utilise voice mail services.